› Use Cases › Field Service
Field Service
Boost productivity, increase first time fix rates
Improve the effectiveness of your field service teams, enable field service technicians to perform their jobs with higher quality and standardization. AI-based insights help increase service efficiency and overall organizational effectiveness.
Field Service Use Cases
Improve the effectiveness of your field service teams with fully digital work instructions and remote collaboration. Augmentir enables field service technicians to perform their jobs with higher quality and standardization. AI-based insights help increase service efficiency and overall organizational effectiveness.
- Pre-built service templates allow you to quickly create new service work instructions
- Integrated Remote Assist capability allows field workers to connect with remote subject matter experts (SMEs) to help troubleshoot and resolve issues quickly
- Full-featured checklists with associated data collection
- Escalations, notifications, diagnostic branches, and post-job logic
- Easily integrate with existing CRM and Service Management systems
Installation
Augmentir helps standardize and optimize quality assurance and inspection procedures. Digital work instructions help workers perform inspection checks that involve visual inspections, meter readings, fluid level checks, etc.
Quality Inspections
Improve safety and automate safety incident reporting. Digital checklists and safety instructions help ensure compliance and minimize impacts.
Materials Inspections
Digitize your lockout/tagout procedures to ensure compliance and safeguard workers from hazardous situations. Remote approvals ensure safety and compliance.
Service and Repair
Reduce equipment setup time and process variability and increases your flexibility to meet customer demands. Step-by-step, digital instructions help ensure upgrades or changeovers are completed correctly, and integration with an MES or ERP system provides enterprise visibility.
Supplier / Dealer Collaboration
Ensure equipment uptime and yield and improve the safety, quality, and efficiency of operator care routines performed by plant management, operations, and maintenance.
Warranty Notifications
Improve the quality, transparency, and efficiency of preventative maintenance procedures. Digital work instructions and remote expert assistance helps guide maintenance staff with more efficient maintenance and repair, resulting in minimized machine downtime.
