Frequently Asked Questions

Augmentir and Cisco Webex Expert on Demand

Cisco Webex combined with Augmentir’s AI-Powered Connected Worker Platform is being used to help intelligently guide and remotely support frontline workers so that they can perform at their best.

FAQ

Q: What is the Augmentir and Cisco combined solution?

A: The Augmentir Connected Worker solution is an integrated, Cisco-approved solution that works seamlessly with your infrastructure. The solution combines Cisco Webex with Augmentir’s AI-Powered Connected Worker Platform, to help intelligently guide and remotely support frontline workers so that they can perform at their best.

The solution is designed to operate on the RealWear HMT-1 industrial wearable headset. Augmentir and Webex Expert on Demand on RealWear turns the RealWear HMT-1 product into a voice-activated guidance and collaboration headset that connects the frontline worker with the rest of the organization. This enables companies to deliver augmented work instructions to help guide workers during the job, and enables frontline workers to connect with the best experts whenever needed.

Q: How does the solution work?

A: The solution enables individuals wearing RealWear devices to seamlessly leverage the Augmentir Digital Workflow platform together with the Webex platform.

Augmentir’s digital workflow tools enable rapid creation and delivery of augmented work instructions to help guide workers in day-to-day tasks. This value is extended with Cisco Webex Expert on Demand, which gives workers the ability to quickly connect and collaborate with remote experts wherever they are located.

Q: What are the key industries and use cases?

A: This solution can be used to improve frontline worker safety, quality, and productivity in any industrial setting where frontline workers are core to value delivery.

Industry	Use Cases	Benefit
Manufacturing	Preventive maintenance and inspection Support outages, maintenance, and repairs Remote R and D product tests Support remote logistics Remote training	Improved first-time fix rates Faster speed to resolution Decreased downtime, resulting in improved equipment utilization Increased productivity Lower operational expenses Faster time to productivity
Oil & Gas	Preventive maintenance and inspection Real-time repairs and outages Ability to remotely train and accelerate learning in remote locations	Improved first-time fix rates Higher repair quality Reduced travel costs for specialized experts Decrease in worker incidents and improved safety Increase in product yields Faster time to productivity
Energy & Utilities	Give field workers the ability to communicate with remote experts in increasingly complex environments Pre- and post-damage assessment capabilities Preventive maintenance, Inspection, and repair Remote training	Lower operating expenses due to the ability to work with a reduced fleet and fuel costs Improved employee productivity Improved employee satisfaction Faster time to productivity Faster time to resolution