Case Study: Air Conditioner Manufacturer
Challenge
Our client is a global leader in air conditioning products for the residential, commercial, and industrial spaces. With over 100 production facilities worldwide, the company is an innovative leader in HVAC technology, delivering a wide range of products to match the specific needs of it’s customers.
As with many manufacturers today, the company has felt the impact of the skilled labor shortage, turnover issues, and inadequate training and onboarding programs. This was having an impact on both the individual employees (inability to provide accurate employee pay and merit increases) as well as factory operations. The company sought out new approaches to employee skill tracking, capacity planning, onboarding, and training.
Their goals included:
- the ability to track worker competency levels
- transitioning from paper-based employee progression tracking to a digital management system that has an accurate skills matrix and progression history
- more effective training mechanisms
- implementation of a digital skill matrix with the capacity to track personnel progression
“We struggled with visibility into the skills inventory of our frontline workforce, preventing us from proactivley managing worker training programs and adequate staffing plans.
The skills tracking capabilities of our internal LMS were insufficient, and we were looking for a digital solution that would allow us to accurately track our employees’ skills assessments and progressions, and give us more control over capacity planning.”
Director, Manufacturing
Solution
The company selected Augmentir as the solution to help them digitize their entire Skills and Training lifecycle to efficiently manage skills for their rapidly changing workforce.
Augmentir allows operations leaders to gain visibility at all times to optimize their training programs, track individual and team progress, and initiate more targeted training and upskilling – including real-time tracking of skills progressions and the ability to digitally deliver digital assessments and endorsements.
Additionally, Augmentir delivers more accessibility to individual worker training, giving employees visibility and control into their career path with access to training programs through mobile devices.
Primary Use Cases and Impact Areas
Skills Management
- Digital employee skills matrix
- Proactively manage employee progressions, evaluations, and on-the-job assessments
- Performance management monitoring
- Progress tracking, identify areas for improvement through data-driven insights
Training
- Standardized and improved training procedures
- Reduced new hire onboarding time by 72%
- Identified upskilling and reskilling needs based on AI-based insights from Augmentir
- Positive impact on continuous improvement efforts
Workforce Management
- Improved capacity planning
- Manage cross-training inventory in near real-time
- Employee Health & Safety (EHS) compliance
- Improved employee engagement and morale
Results
By implementing Augmentir’s AI-based connected worker solution, the company digitized manual processes associated with employee skills tracking, evaluations, and assessments.
The company was able to adapt and enhance operations, proactivly deliver appropriate cross-training, and ensure staffing plans met production capacity needs.
“With Augmentir, we are now able to proactively manage skills progressions and evaluations across our frontline teams. This has given us a real-time view into our workforce skills inventory, giving us better insights into cross-training needs as well as capacity planning, ensuring appropriate coverage across our factory operations, which helps mitigate risk and represents a huge cost savings for us.”
Director, Manufacturing
